1. What GetPetESA does
GetPetESA coordinates evaluations by independent mental health professionals licensed in your state ("clinicians") for emotional support animal letters and psychiatric service dog letters, delivers letters that clinicians issue, and helps housing providers verify them. We are not a medical practice, a law firm, a government agency or a registry, and we do not provide emergency, crisis or ongoing mental health care.
2. Who can use the service
You must be at least 18, live in the United States, and give truthful and complete answers. Evaluations are available where we can match you with a clinician licensed in your state. If we cannot, you receive a full refund.
3. Clinical decisions
Paying for an evaluation is not paying for a letter. Your clinician decides, using independent professional judgment, whether a letter is clinically appropriate, what it says, and when it can be issued under your state's law. GetPetESA does not influence that decision. Some states set additional requirements, such as a relationship of at least 30 days, before a letter can be issued; those requirements will apply to you.
Your relationship with your clinician for the evaluation is a professional one governed by their license. An evaluation for a letter is not ongoing treatment.
4. Your honesty
Providing false information to obtain a letter, or misrepresenting an animal as a service animal, may violate state law. Several states penalize these acts. A letter obtained through false information may be withdrawn, and we may notify a housing provider that a letter is no longer valid if the clinician withdraws it.
5. What a letter does and does not do
A letter documents a clinician's opinion and supports a reasonable accommodation request. It does not guarantee that any housing provider will approve a request, that you will avoid pet fees, or any particular legal outcome. It does not give an emotional support animal access to public places or airplanes outside their normal pet rules. Laws and agency enforcement policies change; our pages describe them as of their stated date and are not legal advice.
6. Prices, payment and refunds
Prices are shown on our pricing page in US dollars and are charged once, through Stripe, after you complete the assessment. We do not charge subscriptions or renew automatically. If your clinician does not issue a letter, you receive a full refund. Other refund situations are described in our refund policy, which is part of these terms.
7. Communications
By taking the assessment you agree that we and your clinician may contact you by email about your evaluation. You can stop non essential emails by replying to us.
8. Using the site
Do not misuse the site: no attempts to break its security, scrape it in bulk, submit other people's information without their permission, or impersonate a clinician or housing provider. The site's text, design and code belong to GetPetESA, except photographs used under their licenses. Our guides are for general information and may be quoted briefly with a link to the source page.
9. Limits of liability
To the extent the law allows, our total liability to you for any claim related to the service is limited to the amount you paid us for that order, and we are not liable for indirect or consequential losses, such as a housing provider's decision. Clinicians are responsible for their own professional services. Nothing in these terms limits rights you have under consumer protection laws that cannot be waived.
10. Problems and disputes
If something goes wrong, email info@getpetesa.com or call +1 (346) 594-0297 first; most issues are solved in a single reply. These terms are governed by the laws of the United States and of the state in which GetPetESA's operating company is organized, without regard to conflict of law rules, except where your state's consumer protection laws give you the right to use your own state's courts and laws.
11. Changes
We may update these terms. The version in effect when you pay applies to that order. The Spanish version is a translation; if the two differ, the English version controls.
12. Contact us
GetPetESA
Phone and text: +1 (346) 594-0297
Email: info@getpetesa.com