We built the ESA letter service we would want to use
GetPetESA exists for one reason: to make getting a legitimate emotional support animal or psychiatric service dog letter clear, fair and fully available in English and Spanish, for every renter in the United States.
Why we started
When we looked closely at how people get ESA letters online, we kept seeing the same problems. Prices that only appear after a long questionnaire. Checkout pages that turn $99 into $250 with rush fees and registration kits. Letters approved automatically at checkout, before any clinician has looked at the case. Guarantees that depend on filing a HUD complaint, which HUD itself stopped pursuing for untrained animals in 2026.
And almost nothing in Spanish. More than forty million people in the United States speak Spanish at home, yet the major ESA letter services offer them, at best, a phone line. The Spanish search results are mostly legal aid PDFs and machine translated pages.
So we built the opposite. Prices on the first screen. A real evaluation by a clinician licensed in your state. No add ons, no subscriptions. And a Spanish experience written by people who understand that "landlord" and "renta" are how many US Hispanic renters actually talk.
What we are
A service that connects you with independent licensed mental health professionals, coordinates your evaluation, delivers your letter and supports you with your housing provider.
What we are not
A law firm, a government agency, a registry or an emergency service. We never decide who receives a letter; licensed clinicians do.
What we hold ourselves to
These are commitments, not slogans. If you ever see us fall short of one, tell us.
You see the price before you start
Every plan and price is on our homepage and pricing page, identical in English and Spanish. The price never changes after you begin.
A real evaluation, by someone licensed where you live
Every letter rests on an evaluation by a mental health professional licensed in your state, who decides whether a letter is appropriate, and we follow state rules like the 30 day relationship in California.
No letter, no charge
If your clinician does not issue a letter, you get a full refund without having to ask.
Spanish as a first language, not a translation
Our Spanish pages are written for Spanish speaking renters in the US, with the words they use, and our support answers in Spanish.
Honesty about the law
We explain what a letter can and cannot do, including the 2025 and 2026 HUD changes, and we never sell registrations or travel letters.
Who we serve
Renters in apartments and houses. Students in dorms. Families in condos with HOA rules. Veterans living with post traumatic stress. People who just moved across the country, alone, with the cat that came with them. Spanish speaking families in Houston, Los Angeles, Miami, Chicago, Phoenix and everywhere in between.
What they have in common is an animal that helps them live with something hard, and a housing situation that makes that complicated. Our job is to make the paperwork part simple and honest, so the animal can stay where it belongs.
Talk to us
We read every message. Questions about an order, a letter, a landlord, or something on this site: write to info@getpetesa.com or call +1 (346) 594-0297. We usually reply within one business day, in English or Spanish.
Ready when you are
Free assessment, about four minutes, and a full refund if no letter is issued.