Who we are
GetPetESA ("we", "us") operates getpetesa.com and coordinates evaluations for emotional support animal and psychiatric service dog letters. Evaluations are performed by independent mental health professionals licensed in your state ("clinicians"). Clinicians keep their own clinical records under their professional and state obligations.
Questions about privacy go to info@getpetesa.com or +1 (346) 594-0297.
What we collect
- Contact details you give us: name, email, phone number and preferred language, including when you call, text or email us.
- Assessment answers: your state, housing situation, information about your animals, screening questions about how you have been feeling, conditions you choose to share, how your animal helps, and for psychiatric service dogs, training and tasks. This is sensitive health information and we treat it that way.
- Order details: the plan you chose, your order reference, and whether payment was completed. Card payments are processed by Stripe; we never receive or store your full card number.
- Messages you send us by phone, text or email, and landlord verification requests about letters.
- Technical information: basic server logs (such as IP address and browser type) used for security, and, if enabled, privacy friendly analytics about how pages are used. Your browser also stores your in progress assessment on your own device so you can resume it.
How we use it
- To match you with a clinician licensed in your state and give them what they need to evaluate you.
- To process your order, send your letter, confirm it to your housing provider when they ask, and issue refunds.
- To contact you about your evaluation by email, or by phone or text if you reach us that way.
- To answer your questions and keep records of our service.
- To protect the service against fraud and abuse, and to meet legal obligations.
- To understand, in aggregate, how people use the site so we can improve it.
We do not sell your personal information, and we do not share it with advertisers. We do not use your assessment answers for advertising of any kind.
How long we keep it, and how we protect it
We keep order and assessment records for as long as needed to provide the service, support letter verification, handle refunds and meet legal and tax requirements, generally up to seven years, then delete or anonymize them. Clinicians keep clinical records for the period their license and state law require.
Data travels over encrypted connections (HTTPS). Access is limited to the people who need it to serve you. No system is perfectly secure, and if a breach affecting you ever occurred we would notify you as the law requires.
Your choices and rights
You can ask us to show you the information we hold about you, correct it, or delete it, subject to records we must keep by law or that a clinician must keep under their license. Residents of California and other states with privacy laws have these and related rights under those laws, and we honor them for everyone. Email info@getpetesa.com from the address you used with us, and we will respond within the time the law requires.
You can clear your in progress assessment from your device by clearing your browser's site data.
Children
Our service is for adults 18 and older. We do not knowingly evaluate minors or collect information from children.
Changes to this policy
If we change this policy, we will update the date at the top, and if the change is significant we will say so on this page. The Spanish version of this policy is a translation; if the two ever differ, the English version controls.
Contact us
GetPetESA
Phone and text: +1 (346) 594-0297
Email: info@getpetesa.com