Contact GetPetESA

A real person reads every message and replies, usually within one business day. Write in English or Spanish, whichever you prefer.

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Send us a message

Include your order reference if you have one. It starts with GPE and is in your confirmation email, and it lets us find your file right away.

Quick answers

Message sent

Thanks for writing. We will reply to your email, usually within one business day.

Or call, text or email

Pick whatever is easiest for you. Calls and texts reach the same team that answers the form, in English or Spanish.

Letters, refunds and anything about your evaluation are handled by email so there is a written record you can keep. If you text us about your order, we will usually ask for your order reference and reply by email with the details.

Reach us directly

We reply in English or Spanish, usually within one business day.

Before you write: the questions we hear most

I finished the assessment but did not pay. Do I start over?

No. Your answers are saved with your order reference. Use the link in your confirmation email to go straight to checkout, or start the assessment again on the same device and it will remember where you left off.

When does my evaluation start?

After payment, your file goes to a clinician licensed in your state, usually within one business day, and your letter typically arrives within 1 to 2 business days after your evaluation. Check spam and promotions folders for our emails.

My landlord says the letter is not enough. What now?

Reply with the landlord's exact words and we will help you answer. Often all it takes is pointing them to our free letter verification.

Can I change my plan after paying?

Yes, before your evaluation. Write to us with your reference and we will adjust the plan and refund or charge the difference.

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